Systems and Statistical Thinking for Operational Excellence

Half-Day Seminar

Course Description

This seminar explains how Systems and Statistical thinking can improve operational efficiency and effectiveness in today’s complex and changing world.  Various examples and interactive discussions will be used to illustrate how insightful and competitive solutions can result from such thinking processes, overcoming possible wastes and shortcomings of the single-subject, deterministic approach commonly seen in the conventional education curricula.

Learning Objectives

This seminar aims at “future proofing” and imparting to the participants important concepts and tools of Systems and Statistical thinking useful to decision-making processes at various operational levels.

Learning Outcomes

At the end of this introductory seminar, participants will be aware of more productive approaches to analyzing and solving real-world problems or designing new systems, and would be able to handle situations in their respective areas of work with fresh perspectives.

Who Should Attend

Managers and personnel with responsibilities for problem solving and decision-making in operational analysis, design and execution.  The discussions will be generic and not confined to any particular industry or profession.


Fundamentals of Operational Excellence

~ Impact of system definition on operational decisions

~ Ambiguities in objectives and achievements

~ Inter-relations among performance, resources and constraints

Systems and Statistical Perspectives

~ Necessity and importance of statistical thinking

~ Transition from data to information to decision making

~ Examples of counter-intuitive data analysis results

Handling Complex or Unfamiliar Systems

~ Pitfalls in data collection, analysis and presentation

~ Principles of efficient and effective data management 

~ Examples and case studies


Prof. Goh Thong Ngee
6 November 2017, 1.30pm - 5.30pm
National University of Singapore
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Course Fee
Standard Fee: SGD $428

* Fees indicated are inclusive of GST.

* Fees include course materials and afternoon tea break.

* The course date is subject to change. Please check TDSI website for programme updates. 

* Participants who fully complete the half-day course may qualify for PDUs by the PEB.